Terms of Use
What Edapt is, who may hold an account, what you pay, and what each of us promises.
Last updated: 14 October 2026. These documents sit with a lawyer for review, and we will update this page when that review finishes.
On this page: What Edapt is, Who may hold an account, What we promise, Payment, Renewal and cancellation, Refunds, Your side of the bargain, Student safety, Our liability, Your information, Ending an account, Changes, Law and disputes.
1. What Edapt is, and what it is not
Edapt is a study companion for Years 7 to 13. For Years 7 to 10 it follows the New Zealand Curriculum. For Years 11 to 13 it follows Edapt's own study programme. It asks a student questions about their own work and points them at the material. It gives feedback on what they have written.
Edapt is designed to refuse writing a student's work. Two checks run on each exchange. Both look for work a student could hand in as their own. That means an essay, a thesis statement, a topic sentence, or an opening line. When they find it, the tutor asks a question instead.
If you want a product that writes the assignment, Edapt is the wrong purchase.
Edapt is not a teacher, and it replaces none. It is not supervision. It is not a counselling service. It gives no medical, legal, or mental-health advice.
2. Who may hold an account
A parent or legal guardian aged 18 or over holds a family account, for children in their care.
A student holds an account of their own. They create it with an email address, a password, and a code you issue from your dashboard. It reaches that student's own work and nothing else: no billing, no account settings, and no other child's record.
You stay responsible for your child's use of Edapt. A student account is a way in to their own study, and it transfers none of your duties as the adult who opened the family account.
By opening an account you confirm that you are that adult. You also confirm that you may consent for each child you add.
Edapt sells no school account in this version.
3. What we promise, and what we cannot
You keep every right the Consumer Guarantees Act 1993 gives you. We must supply this service with reasonable care and skill. It must fit the purpose we sell it for. We must supply it within a reasonable time.
Nothing in these terms limits those rights. Where anything here appears to limit them, that part does not apply. We state this because the law permits nothing else. A contract that pretends otherwise breaks the law itself.
What we cannot promise. Edapt depends on an artificial-intelligence model, and that model can be wrong. It can misread a question or misjudge what a student meant. It can explain a topic in a way a teacher would correct.
We work to reduce that, and we cannot remove it. Treat Edapt's output as a prompt to think, not as an authority. Check anything that counts against the curriculum document or a teacher.
4. Payment
We charge each subscription in New Zealand dollars, in advance, for the period shown at checkout. Every price on the pricing page includes GST.
Every plan is priced for each student seat. Every account starts with a free trial of 100 tutor questions.
Stripe handles the payment. You enter your card on a page Stripe hosts, and we never see your full card number.
Every account carries a daily spending cap, which Edapt sets. The account holder changes the plan from the Plan and billing view in the app.
Prices may change. A new price applies from your next renewal, and you may cancel before that renewal.
5. Renewal and cancellation
A subscription renews at the end of each period, at the price then current. We email a reminder seven days before each renewal.
You may cancel at any time, from the Plan and billing page in the app. Cancelling needs no reason and costs no fee. The app opens Stripe's billing portal, where you cancel.
Cancelling stops the next renewal. Access continues to the end of the period you have paid for.
Where a payment fails, Stripe retries it and study continues for the retry window. Where the payment stays unpaid, the account moves to suspended and the tutor stops answering.
6. Refunds
These refunds sit on top of your Consumer Guarantees Act rights, and replace none of them.
Edapt may fail in a way that matters, and we may fail to put it right. You may then cancel, and we will refund the unused part of your period.
A change of mind partway through a period earns no refund as a right. We may still give one, and you are welcome to ask.
7. Your side of the bargain
You agree to keep an account to one family, and to resell no access.
You agree to leave the safeguards in place, rather than working to make Edapt produce a student's assignment.
You agree to stay inside your own account, and to reach for no other family's information.
You agree to harass nobody through Edapt. You agree to upload another person's information only where you hold that right.
You agree to leave the service alone, and to test its security only with our written agreement.
On attempts to get around the refusal to write. Students will try. That is normal, and we design for it. This clause covers deliberate, repeated circumvention, rather than a 14-year-old testing a boundary once.
8. Student safety
Edapt watches for signs a student is in distress, may hurt themselves, or is being hurt by someone. Edapt records every sign it sees. Where a high-confidence sign shows a student may be about to hurt themselves, we email the account holder. We ask the student's permission for nothing. That is the only sign that sends an email. No other sign emails anyone on the account. The Privacy Policy explains the other two.
The email names the student's first name and says in plain words what concerned us. It repeats the sentence the student wrote. It asks you to check in that day.
Confirm your email address at signup. The alert reaches a confirmed address only, and it waits until an address is confirmed.
By opening an account you accept that this will happen, and that you are the adult who receives it.
Edapt is not an emergency service, and it watches no account in real time. In an emergency call 111. The 1737 line gives free counselling by call or text at any hour.
9. Our liability
This clause reaches nothing the Consumer Guarantees Act guarantees you. Those rights stand whatever this clause says.
Where the law allows a limit, we exclude indirect and consequential loss. We also exclude lost profit and lost opportunity.
Where the law allows a limit, our total liability in any 12-month period equals what you paid us.
We are not liable for a failure caused by something outside our reasonable control, including a supplier outage.
We limit nothing the law forbids us to limit. That includes liability for death or personal injury from our negligence, and liability for fraud.
10. Your information
The Privacy Policy sets out what we collect, where it goes, and how long we keep it.
It states that your information leaves New Zealand, because Edapt cannot run otherwise. Read it before you buy.
11. Ending an account
You may close an account at any time. Cancel the subscription in the app. Erase each student from the family dashboard, with your password. Then write to edapt.support.privacy@gmail.com to close the account. We close it by hand and confirm by email when it is done.
An erasure from the dashboard happens at once. We act on an emailed erasure request within 10 working days. The backup copy holds the records for a further 30 days, as the Privacy Policy explains.
We may suspend or close an account for non-payment, or for a serious or repeated breach of clause 7. We may also close one where the law requires it.
We will tell you first and give you a chance to put it right. A breach serious enough to act on at once is the exception.
12. Changes to these terms
We will post a change here and update the date. Where a change affects your price or your rights, we will tell you before it takes effect. You may cancel if you do not accept it.
13. Law and disputes
New Zealand law governs these terms, and the New Zealand courts hold jurisdiction.
Where something goes wrong, tell us first at edapt.support.privacy@gmail.com. Most things are fixable.
Where we fail to resolve it, you keep every avenue the law gives you. That includes the Disputes Tribunal and the Commerce Commission. Nothing here asks you to give up a right to complain to a regulator or to a court.